Ordering
Do I need an account to order?
No. Checkout as a guest with your name, address and WhatsApp number.
How do I pay?
Cash on delivery. You pay the courier when the parcel is in your hands. There is no card payment and no charge before delivery.
Can I change or cancel an order?
Message us on WhatsApp as soon as possible. If the parcel has not left the warehouse we can still change the address or cancel it.
Delivery
Where do you deliver?
All seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
How long does delivery take?
Dubai, Sharjah and Ajman: 1 to 2 working days. Abu Dhabi and Al Ain: 2 to 3 working days. The northern emirates: 3 to 5 working days.
Is delivery free?
Yes, delivery is free on every order in the UAE. There is no minimum.
Privacy and packaging
Is the packaging discreet?
Every order ships in a plain, unmarked box. No logos, no product names, no description on the outside. The courier only sees a name, a phone number and an address.
Will my details be shared?
We use your details to deliver the order and nothing else. We do not sell or rent customer data.
Products
Are the products authentic?
Yes. Every item is sourced from the manufacturer or an authorised distributor, and the material is listed on the product page.
What if the item does not match the description?
Message us on WhatsApp within 48 hours of delivery with a photo. If the item is wrong or faulty we replace it or refund you.
Can I return an item because I changed my mind?
For hygiene reasons we cannot accept returns of opened intimate products. Unopened items in their original sealed packaging can be returned within 7 days.